FAQ

We currently offer local White Glove delivery within Washington state and the Portland, OR area. We will ship select accessories to any of the 48 contiguous United States for a small fee based on order weight. Please contact us at 253.620.6360 for special shipping quotes outside of these zones

We are located in the Pacific Northwest, in the State of Washington. You can learn more about our showroom locations and contact information by visiting our locations page.

Each manufacturer has its own specific warranty. Please refer to the warranty sheet here for full details.

We created a quick reference care guide that you can refer to or download here. Links to this guide are also found on each of the product pages on the site.

If you'd like to read our more in-depth care guide, please click here.

For teak furniture care information, please click here.

Not a problem! Please give us a call at 253.620.6360 or email us at hello@summerhousepatio.com and a member of our team will get back to you as soon as possible!

General Policies

To provide exceptional service, we kindly request your cooperation with the following guidelines:

  • DELIVERY: Please ensure all balances are paid in full when scheduling delivery. As precise timing is difficult to predict due to routing, traffic, and other factors, please be available throughout the day of the scheduled delivery. In case of emergencies or if you cannot be present, inform our delivery department at 253-620-6365.
  • PICK-UP: Notify us 24 hours before picking up your merchandise, as the items need to be unboxed, assembled, and inspected. Bring tie-downs and blankets to secure your items, as we are not responsible for tying down products.
  • SECURITY INTEREST: We retain a purchase money security interest under the Commercial Code for all goods sold under this agreement until full payment is made. Payments are first applied to unpaid finance charges and then to purchases in chronological order. Down payments are applied in full to specific purchases. We will not claim a security interest or other lien (except judgment liens) on your principal dwelling.
  • ATTORNEY’S FEES AND COSTS: If your account is sent for collection to an attorney who is not our salaried employee due to non-payment, you may be liable for reasonable attorney's fees, as permitted by law, plus allowable court costs.

Stocked Merchandise

Standard purchases of stocked items from our showroom, warehouse, or incoming stock are not subject to a restocking charge. You may return products in their original condition within two weeks without incurring a restocking fee. Delivery charges are non-refundable, and a pick-up charge of an equal amount must be paid before scheduling the pick-up. Final Sale, As Is, and Clearance Center merchandise are non-returnable.

Special Order Products

  • All special ordered products will require a 50% deposit before the order is placed.
  • A 72-hour cancellation window is provided after the sales order is submitted and deposits collected.
  • No cancellations are accepted after 72 hours if the product has been ordered. The client remains responsible for the ordered product(s) and all associated balances owed.
  • Installed and custom fabricated merchandise (including COM applications) are non-returnable. Examples include floor coverings, draperies, top-of-bed items, cut yardage, etc.

Teak Merchandise

Due to teak’s weathering process, teak products left outside past the day of delivery may not be returned. If you wish to return a teak item, store the item inside immediately and make arrangements for its return.

Warranties and General Information

  • Warranty information can be obtained from Summer House Patio or the manufacturers’ website.
  • An original sales order is required for warranty service.
  • Each manufacturer has its own specific warranty.
  • The following are NOT covered by any manufacturer warranty:
  1. Unreasonable, unanticipated, or abusive use.
  2. Damage due to lack of care and maintenance including exposure to harsh chemicals, solvents, or environmental damage.
  3. Normal fading.
  4. Glass table tops
  5. COM fabrics
  6. Stains caused by lotions, oils, or other substances.
  7. Bursting or cracking due to exposure to water and freezing temperatures.
  8. Acts of nature, including wind, insect, or animal damage.

For questions regarding the warranty or care of your furniture, please call the store where you made your purchase.